Odak Kodlama Sistemleri A.Ş.

Honest, Principled and Selfless

As a technical service team, our primary duty is to provide the most effective support for your Videojet printing machinery as soon as possible. Like all our colleagues, as technical team we are fulfilling our duty in honest, principled and selfless manner, in compliance with ethical and moral values of our company.

We share our experience and knowledge with our customers, approach to technical problems precisely and rigorously and try to offer the most economic solutions for you. Accordingly, we get professional trainings at frequent intervals for the purpose of increasing our technical skills and knowledge continuously as a team.

Each of us is a part of an organization established by members who love their work and each other and working in line with the same objective.

Technical Service Team

Videojet Technical Service

" As a technical service team, our primary duty is to provide the most effective support in cases of faults to occur in Videojet devices as soon as possible "

Our technical team undergoing regular training for all models of Videojet thermal transfer printers, Videojet inkjet printers and Videojet laser printers is providing technical support by phone and other communication means and direct service in your organization for providing your production to continue at any day and time of the year without being interrupted.

Fast and Accessible

Once the fact that production planning is realized as 24 hours in many plants today is taken into account, we see that how important the speed of the technical service and your ability to reach us at any time are. As technical team, we are aware of the necessity for making the operability term of Videojet devices and maximizing. For this reason, we offer the most proper solutions for enabling your Videojet inkjet printers to run in a trouble-free and uninterrupted manner, we are working selflessly together with our colleagues in order to provide the best and fastest service.

Like all our colleagues, our technical team is also fulfilling their duty in honest, principled and selfless manner, in compliance with ethical and moral values of our company while providing the technical service for Videojet inkjet printers. We are the first and only company of Turkey which is able to provide all services, has the broadest staff and background as an alternative to Videojet brand.

Technical Service Objectives

Our technical team takes the use of the whole knowledge as its duty in order to achieve its targets, provide a better service and maximize the customer satisfaction by offering customized solutions to specific requests of each customer.

To cover the technical support demands of our customers in time and completely,
To provide our customers to use devices ideally through our training program and to minimize the printing cost,
To maximize the device productivity by performing planned maintenance works and to provide an uninterrupted production,
To offer correct solution and correct product in accordance with the needs and expectations of each customer in a Professional service manner and to provide a trouble- free working in product printing processes,
To offer a quality and honest service to our customers always by going a step further, to provide you to see our technical team as your solution partner in regard to printing.

Uninterrupted Technical Support at Any Day and Any Time of Year

Once the fact that production planning is realized as 24 hours in many plants today is taken into account, we see that how important the speed of the technical service and your ability to reach us at any time are. As technical team, we are aware of the necessity for making the operability term of systems in production uninterrupted and maximizing. For this reason, we offer the most proper solutions for enabling your printer to run smoothly and in an uninterrupted way, we are working selflessly together with our colleagues in order to provide the best and fastest service.

We have registered the fast, selfless and reliable service understanding which our technical team have provided our customers for long years with the brand DAKİK SERVİS and we have promised to act properly to the soul of our brand together with all our colleagues.

Dakik Servis

SERVICE INTERVENTION WARRANTY AT 24 HOURS

Dakik Servis at 24x7

As technical team, we are aware of the necessity for making the operability term of systems in production uninterrupted and maximizing. For this reason, we offer the most proper solutions for enabling your printer to run smoothly and in an uninterrupted way, we are working selflessly together with our colleagues in order to provide the best and fastest service.

Technical Support by Phone at 24x7

As a result of our technical service experiences, we have observed that many problems occurred in the inkjet printers can be solved in fault diagnosis processes. For this reason, we share all our technical knowledge with our customers thanks to the preventive technical support work provided by phone and we solve the problems in devices through phone and other communication means without requiring service.

Proper Intervention

We share our experience and knowledge with our customers, approach to technical problems precisely and carefully and try to offer the most economic solutions for you. We have registered the fast and reliable service understanding which our technical team have provided our customers for long years with the brand DAKİK SERVİS and we have promised to act properly to the soul of our brand together with our team.

Experience, Knowledge, Competence

Our technical team takes the use of the whole knowledge as its duty in order to achieve its targets, provide a better service and maximize the customer satisfaction by offering customized solutions to specific requests of each customer. Accordingly, we get professional trainings at frequent intervals for the purpose of increasing our technical skills and knowledge continuously as a team.